You may be eligible for a return or replacement only if:
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The product you received is damaged, defective, or incorrect, and
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You report the issue within 24 hours of delivery, and
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You provide valid photo or video proof of the damage or defect, including the unboxing process, and
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The product is in its original packaging with all tags and labels intact.
If these conditions are not met, the return request will not be accepted.
If your order meets the above conditions, please contact our customer support team at 📧 saywhatcreativestudios@gmail.com within 24 hours of delivery.
Please include:
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Your Order ID
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Photos or videos clearly showing the defect or damage
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The original packaging and label (if available)
Our support team will verify the claim and respond with the next steps.
Once your request is reviewed:
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If approved, you will receive instructions for returning the product to us.
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Once we receive and inspect the item, we will send you a confirmation email regarding the status of your replacement or refund.
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If the same item is available, a replacement will be sent.
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If not, a refund will be issued as per our Refund Policy.
Please note that we may decline a return if:
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The issue is not reported within 24 hours of delivery.
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The product shows signs of use, mishandling, or tampering.
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The claim is not supported with adequate proof.
We do not accept returns for:
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Products damaged after delivery
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Personalized or custom-made items
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Digital or downloadable products
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Minor color or texture variations due to display differences
If your return is approved, we will share the return address and method.
In most cases, the customer will be responsible for the return shipping unless the product received was incorrect or damaged.
Please ensure the product is securely packaged to avoid further damage during transit.
Need Help?
For any questions or to initiate a return request, please contact: saywhatcreativestudios@gmail.com